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josephballard2012
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Last seen: 9 years 27 weeks ago
Timezone: GMT-4
Joined: 2012-05-24
Posts: 1
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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<html>
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<title>
 
Employee Call Guide
 
</title>
<font size="4" face="arial" color="black">
 
 
<center>
 
<img src="ecg\images\headertest1.jpg"></center>
 
<br>
<center>This Page is best viewed with<br>
<IMG SRC="ECG/images/IEICON.gif"></center><br>
 
 
 
 
<BODY BGCOLOR="c0c0c0">
 
 
 
<font size="3" face="arial" color="black">
 
 
 
 
<table width="100%" cellspacing="0" bgcolor="#6699CC">
<tr>
<td>
 
<font size="3" face="arial" color="black"><p>Call Scripts</p></font>
 
<style type="text/css">
 
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<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr><td width="2%" >
</td><td width="98%" >
 
<select class="combobox" name="SiteMap" onchange="if(options[selectedIndex].value){location = options[selectedIndex].value}" size="1">
 
 
 
<option selected> Call Scripts:  </option>
 
 
 
 
 
 
<option value="ecg\callscripts\dmascallscript.pdf">DMAS</option>
 
<option value="ecg\callscripts\anthemcallscript.pdf">Anthem</option>
 
<option value="ecg\callscripts\optimacallscript.pdf">Optima</option>
 
<option value="ecg\callscripts\dcchartercallscript.pdf">DC Chartered</option>
 
<option value="ecg\callscripts\uhccallscript.pdf">UHC Plan</option>
 
<option value="ecg\callscripts\southernhealthcallscript.pdf">Southern Health</option>
 
<option value="ecg\callscripts\agvacallscript.pdf">Amerigroup VA</option>
 
<option value="ecg\callscripts\humanacallscript.pdf">Humana</option>
 
<option value="ecg\callscripts\aetnacallscript.pdf">Majesticare</option>
 
<option value="ecg\callscripts\decallscript.pdf">Delaware</option>
 
<option value="ecg\callscripts\newjerseycallscript.pdf">New Jersey</option>
 
<option value="ecg\callscripts\michigancallscript.pdf">Michigan</option>
 
<option value="ecg\callscripts\pennsylvaniacallscript.pdf">Philadelphia</option>
 
<option value="ecg\callscripts\agohcallscript.pdf">Amerigroup Ohio</option>
 
 
 
 
 
 
 
 
</select>
 
</td></tr>
</table>
 
</td></tr>
</table>
</form>
</td>
 
<td></td>
 
<td>
 
 
 
 
 
 
 
<font size="3" face="arial" color="black"><p>Quick Reference</p></font>
 
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</td><td width="98%" >
 
<select class="combobox" name="SiteMap" onchange="if(options[selectedIndex].value){location = options[selectedIndex].value}" size="1">
 
 
<option selected> Quick Reference: </option>
 
 
<option value="ecg\quickreference\dmasqr.pdf">DMAS</option>
 
<option value="ecg\quickreference\anthemqr.pdf">Anthem</option>
 
<option value="ecg\quickreference\optimaqrupdate.pdf">Optima</option>
 
<option value="ecg\quickreference\dccharterqr.pdf">DC Chartered</option>
 
<option value="ecg\quickreference\uhcqr.pdf">UHC Plan</option>
 
<option value="ecg\quickreference\southernhealthqr.pdf">Southern Health</option>
 
<option value="ecg\quickreference\agvaqr.pdf">Amerigroup VA</option>
 
<option value="ecg\quickreference\humanaqr.pdf">Humana</option>
 
<option value="ecg\quickreference\aetnaqr.pdf">Majesticare</option>
 
<option value="ecg\quickreference\deqr.pdf">Delaware</option>
 
<option value="P:\Employee Comm\Employee Call Guide\ECG\images\under.jpg">New Jersey</option>
 
<option value="ecg\quickreference\michiganqr.pdf">Michigan</option>
 
<option value="ecg\quickreference\pennsylvaniaqr.pdf">Philadelphia</option>
 
<option value="ecg\quickreference\agohqr.pdf">Amerigroup Ohio</option>
 
 
 
</select>
 
</td></tr>
</table>
 
</td></tr>
</table>
</form>
</td>
 
<td></td>
<td>
 
 
 
 
 
 
 
 
 
 
 
 
 
<font size="3" face="arial" color="black"><p>Covered Services</p></font>
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<tr><td width="100%"></td></tr>
</table>
 
<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr><td width="2%" >
 
</td><td width="98%" >
 
<select class="combobox" name="SiteMap" onchange="if(options[selectedIndex].value){location = options[selectedIndex].value}" size="1">
 
 
<option selected> Covered Services: </option>
 
 
<option value="ecg\coveredservices\dmascovered.pdf">DMAS</option>
 
<option value="ecg\coveredservices\anthemcovered.pdf">Anthem</option>
 
<option value="ecg\coveredservices\optimacovered.pdf">Optima</option>
 
<option value="ecg\coveredservices\dcchartercovered.pdf">DC Chartered</option>
 
<option value="ecg\coveredservices\uhccovered.pdf">UHC Plan</option>
 
<option value="ecg\coveredservices\southernhealthcovered.pdf">Southern Health</option>
 
<option value="ecg\coveredservices\agvacovered.pdf">Amerigroup VA</option>
 
<option value="ecg\coveredservices\humanacovered.pdf">Humana</option>
 
<option value="ecg\coveredservices\aetnacovered.pdf">Majesticare</option>
 
<option value="ecg\coveredservices\decovered.pdf">Delaware</option>
 
<option value="ecg\coveredservices\newjerseycovered.pdf">New Jersey</option>
 
<option value="ecg\coveredservices\michigancovered.pdf">Michigan</option>
 
<option value="ecg\coveredservices\pennsylvaniacovered.pdf">Philadelphia</option>
 
<option value="ecg\coveredservices\agohcovered.pdf">Amerigroup Ohio</option>
 
 
 
 
 
</select>
 
</td></tr>
</table>
</td>
 
</td></tr>
</table>
</form>
 
</tr>
</table>
 
 
 
 
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</style>
 
</head>
 
<body>
 
<div id="main">
 
<div class="column1">
 
 
 
<U><h4>Leads Extentions</h4></U>
<b>
Joey 6161<br>
Michelle 6148<br>
Jeremy 6160<br>
Libby 6760<br>
Scott 6166<br><br>
 
<U><h4>Supervisor/CCM Extentions</h4></U>
Wynoka 6001<br>
Tiffany 6003<br>
Charlotte 6006<br>
Jill 6712<br>
</div>
 
 
 
<div class="column2">
<U><h4>Utilization Review Info</h4></U>
Standing Order Telephone Number<br>	
1-866-679-6330 Option 3<br><br>
UR Fax Number- 				1-866-885-3788<br><br>
Standing Order Fax Number-		1-866-907-1491<br>
Do not give the above out
to Members.<br>
Only Facilities or Providers.
 
 
 
</div>
 
<div class="column3"><U><h4>Call Center Extentions and Information</h4></U>
Gas Reimbursement Ext 6703 and 6730<br><br>
 
 
GR Mailing Address -- *Except DE and MI*<br>
P.O. Box 248<br> 
Norton, VA 24273<br><br>
Physical Address and Telephone Number<br>
798 Park Ave NW<br>
Norton, VA 24273<br>
(276) 679-4400<br><br>
Ride Assistance - 1-800-742-9758<br><br>
6th Floor/After Hours Fax Number -		1-866-679-6329<br><br>
 
 
 
</b></div>
 
</div>
 
 
 
</body>
 
 
<table width="100%" cellspacing="0" bgcolor="#6699CC">
<tr>
<td>
 
<font size="3" face="arial" color="black"><p>Standard Operating Procedures</p></font>
 
<style type="text/css">
 
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<table border="0" width="80" cellspacing="0">
<tr>
<td width="100%" bgcolor="#6699CC">
<table border="0" width="100%" cellspacing="0" cellpadding="116">
<tr>
<td width="100%"></td></tr>
</table>
<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr><td width="2%" >
</td><td width="98%" >
 
<select class="combobox" name="SiteMap" onchange="if(options[selectedIndex].value){location = options[selectedIndex].value}" size="1">
 
 
 
<option selected> SOP's:  </option>
 
 
 
 
 
 
<option value="ecg\sop\dmassop.pdf">DMAS</option>
 
<option value="ecg\sop\anthemsop.pdf">Anthem</option>
 
<option value="ecg\sop\optimasop.pdf">Optima</option>
 
<option value="ecg\sop\dcchartersop.pdf">DC Chartered</option>
 
<option value="ecg\sop\uhcsop.pdf">UHC Plan</option>
 
<option value="ecg\sop\southernhealthsop.pdf">Southern Health</option>
 
<option value="ecg\sop\agvasop.pdf">Amerigroup VA</option>
 
<option value="ecg\sop\humanasop.pdf">Humana</option>
 
<option value="ecg\sop\aetnasop.pdf">Majesticare</option>
 
<option value="ecg\sop\desop.pdf">Delaware</option>
 
<option value="P:\Employee Comm\Employee Call Guide\ECG\images\under.jpg">New Jersey</option>
 
<option value="ecg\sop\michigansop.pdf">Michigan</option>
 
<option value="ecg\sop\pennsylvaniasop.pdf">Philadelphia</option>
 
<option value="ecg\sop\agohsop.pdf">Amerigroup Ohio</option>
 
 
 
 
 
 
 
 
</select>
 
</td></tr>
</table>
 
</td></tr>
</table>
</form>
</td>
 
<td></td>
 
<td>
 
 
 
<font size="3" face="arial" color="black"><p>Recent Memo's</p></font>
 
<style type="text/css">
<!--
 
.combobox {
background-color: white;
color: gray;
font-size: 10pt;
font-family: arial;
font-weight: bold;
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-->
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<form>
<table border="0" width="80" cellspacing="0">
<tr><td width="100%" bgcolor="#6699CC">
 
<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr><td width="100%"></td></tr>
</table>
 
<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr><td width="2%" >
 
</td><td width="98%" >
 
<select class="combobox" name="SiteMap" onchange="if(options[selectedIndex].value){location = options[selectedIndex].value}" size="1">
 
 
<option selected> Recent Memo's: </option>
 
<option value="ECG\memos\webpagememo.pdf"> Website Memo	</option>
<option value="ECG\memos\urgentappointmentsdelaware.pdf">Urgent Trip Guidelines- Delaware </option>
<option value="ECG\memos\urgentappointmentsvirginia.pdf">Urgent Trip Guidelines- Virginia </option>
<option value="ECG\memos\thirdpartyinsurance.pdf">Third Party Insurance	</option>
<option value="ECG\memos\escorts.pdf">Number of Escorts Allowed	</option>
<option value="ECG\memos\mtchildren.pdf"> Children and Mass Transit	</option>
<option value="ECG\memos\arrivingorreturninglate.pdf"> Arriving or Returning Late	</option>
<option value="ECG\memos\complaints.pdf"> Complaint Process	</option>
<option value="ECG\memos\chartertransmemoupdate.pdf"> DC Chartered Transition	</option>
 
 
 
 
</select>
 
</td></tr>
</table>
 
</td></tr>
</table>
</form>
</td>
 
<td></td>
<td>
 
 
 
<font size="3" face="arial" color="black"><p>Logisticare Policies</p></font>
<style type="text/css">
<!--
 
.combobox {
background-color:white;
color: gray;
font-size: 10pt;
font-family: arial;
font-weight: bold;
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-->
</style>
 
<form>
<table border="0" width="80" cellspacing="0">
<tr><td width="100%" bgcolor="#6699CC">
 
<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr><td width="100%"></td></tr>
</table>
 
<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr><td width="2%" >
 
</td><td width="98%" >
 
<select class="combobox" name="SiteMap" onchange="if(options[selectedIndex].value){location = options[selectedIndex].value}" size="1">
 
 
<option selected> Logisticare Policies: </option>
 
 
<option value="ecg\policies\911policy.pdf">911 Policy</option>
 
<option value="ecg\policies\arstraining.pdf">ARS Training</option>
 
<option value="ecg\policies\vapremier.pdf">VA Premier Info</option>
 
<option value="ecg\policies\tpcommentsdosanddonts.pdf">TP Comment's</option>
 
<option value="ecg\policies\sleepstudies.pdf">Sleep Study</option>
 
<option value="ecg\policies\releasinginfo.pdf">Releasing Information</option>
 
<option value="ecg\policies\notice.pdf">Notices for Transport</option>
 
<option value="ecg\policies\hospitaltransports.pdf">Hospital Transports</option>
 
<option value="ecg\policies\denials.pdf">Trip Denials</option>
 
<option value="ecg\policies\changinglos.pdf">Changing LOS</option>
 
<option value="ecg\policies\addingnotes.pdf">Adding Notes</option>
 
<option value="ecg\policies\alternateinsurance.pdf">Third Party Insurances</option>
 
<option value="ecg\policies\usingtherolodex.pdf">Using the Rolodex</option>
 
<option value="ecg\policies\stretchertransport.pdf">Stretcher Transports</option>
 
<option value="ecg\policies\skillednhgrprocess.pdf">Skilled Nursing GR Process</option>
 
<option value="ecg\policies\preauthofservices.pdf">Pre Auth of Services</option>
 
<option value="ecg\policies\newbornenrollment.pdf">Newborn Enrollment</option>
 
<option value="ecg\policies\grprocess.pdf">Gas Reimbursement</option>
 
<option value="ecg\policies\curb2curb.pdf">Curb to Curb Instructions</option>
 
<option value="ecg\policies\carseats.pdf">Car Seats</option>
 
<option value="ecg\policies\AdditionalPassengers.pdf">Addtional Passengers</option>
 
<option value="ecg\policies\addressoverrides.pdf">Address Overrides</option>
 
<option value="ecg\policies\urgentvsemergency.pdf">Urgent Vs. Emergency</option>
 
<option value="ecg\policies\standingorderrequests.pdf">Standing Order Requests</option>
 
<option value="ecg\policies\samedayandonedaycancellations.pdf">Same day and one day cancels</option>
 
<option value="ecg\policies\pendingauthorizationfolders.pdf">Pre Auth Folders</option>
 
<option value="ecg\policies\medicaidpending.pdf">Medicaid Pending</option>
 
<option value="ecg\policies\glossaryofterms.pdf">Frequently Used Terms</option>
 
<option value="ecg\policies\complaints.pdf">Complaints</option>
 
<option value="ecg\policies\bridgeandtunnelpasses.pdf">Bridge and Tunnel Passes</option>
 
<option value="ecg\policies\becomingaprovider.pdf">Becoming a Provider</option>
 
<option value="ecg\policies\waittime.pdf">Wait Time</option>
 
<option value="ecg\policies\urgentsamedaytrippolicy.pdf">Urgent Same Day Trip Policy</option>
 
<option value="ecg\policies\specialneeds.pdf">Special Needs</option>
 
<option value="ecg\policies\rideassist.pdf">Ride Assist</option>
 
<option value="ecg\policies\outofstatetrips.pdf">Out of State Trips</option>
 
<option value="ecg\policies\masstransit.pdf">Mass Transit</option>
 
<option value="ecg\policies\dischargepolicy.pdf">Virginia Discharge Policy</option>
 
<option value="ecg\policies\closestfacility.pdf">Closest Facility</option>
 
 
 
 
 
 
 
 
 
 
 
</select>
 
</td></tr>
</table>
</td>
 
</td></tr>
</table>
</form>
 
</tr>
</table>
 
 
<center>
 
 
<h2 style="font-family:Arial;color:black;background-color: #6699CC;">
 
 
Latest Information Please See Below!
 
 
 
 
</h2>
 
 
 
 
<p style="font-family:arial,sans-serif;font-size:10px;">
 
 
 
 
<!--LOOK BELOW THIS AFTER IT SAYS READONLY=TRUE THIS IS WHERE YOU DELETE WHAT'S THERE AND TYPE IN NEW INFO-->
 
 
 
<textarea rows="30" cols="75" style="background-color:;color:Black;INPUT ID="abc" readonly=true>
 
PLEASE REREAD THE NEW MEMO 
"DC CHARTERED TRANSITION" IMMEDIATELY!!!
CHANGES HAVE BEEN MADE AND NEW INFORMATION 
IS NOW ON THE MEMO.
 
 
The memo is located in the Recent Memo's Section.
 
Please begin using the Supervisor Callback Form and Online Elgibility Form 
located on this page if you have not already done so. 
Also now located under Quick Links is access to the 
P:Drive, H:Drive (This will open your drive), and to the provider lists folder.  
 
Also please remember to refresh your page every 30 minutes 
as updates happen often.
 
New insurance booklets are here! Open Enrollment May 21st thru June 8th 
Please see April for info!
 
 
 
 
 
</textarea>
 
</textarea>
 
 
 
 
<style type="text/css">
 
 
 
#container
{
width: 90%;
margin: 10px auto;
background-color: #c0c0c0;
color: #333;
border: 1px solid gray;
line-height: 130%;
}
#top
{
padding: .5em;
background-color: #c0c0c0;
 
}
 
#top h1
{
text-color: red;
padding: 0;
margin: 0;
}
 
#leftnav
{
float: left;
width: 275px;
margin: 0;
padding: 1em;
}
 
#midnav
{
float: right;
width: 400px;
margin: 50;
padding: 1em;
}
 
#rightnav
{
float: right;
width: 75px;
margin: 25 ;
padding: 1em;
}
</style>
 
<div id="container">
<div id="top">
 
</div>
<div id="leftnav">
<br><br>
 
<h3 style="font-family:Arial;color:black;background-color: #6699CC;">Military Time Conversion</h3><br>
<table border="1" cell padding="0" bordercolor="black" width="200" bgcolor="#6699CC">
  <tbody>
 
    <tr>
      <td>12:00 a.m.</td>
      <td>00:00</td>
    </tr>
    <tr>
      <td>1:00 a.m.</td>
      <td>01:00</td>
    </tr>
    <tr>
      <td>2:00 a.m.</td>
      <td>02:00</td>
    </tr>
    <tr>
      <td>3:00 a.m.</td>
      <td>03:00</td>
    </tr>
    <tr>
      <td>4:00 a.m.</td>
      <td>04:00</td>
    </tr>
    <tr>
      <td>5:00 a.m.</td>
      <td>05:00</td>
    </tr>
    <tr>
      <td>6:00am</td>
      <td>06:00</td>
    </tr>
    <tr>
      <td>7:00 a.m.</td>
      <td>07:00</td>
    </tr>
    <tr>
      <td>8:00 a.m.</td>
      <td>08:00</td>
    </tr>
    <tr>
      <td>9:00 a.m.</td>
      <td>09:00</td>
    </tr>
    <tr>
      <td>10:00 a.m.</td>
      <td>10:00</td>
    </tr>
    <tr>
      <td>11:00 a.m.</td>
      <td>11:00</td>
    </tr>
<tr>
      <td>12:00 p.m.</td>
      <td>12:00</td>
    </tr>
 
    <tr>
      <td>1:00 p.m.</td>
      <td>13:00</td>
    </tr>
    <tr>
      <td>2:00 p.m.</td>
      <td>14:00 </td>
    </tr>
    <tr>
      <td>3:00 p.m.</td>
      <td>15:00</td>
    </tr>
    <tr>
      <td>4:00 p.m.</td>
      <td>16:00</td>
    </tr>
    <tr>
      <td>5:00 p.m.</td>
      <td>17:00</td>
    </tr>
    <tr>
      <td>6:00 p.m.</td>
      <td>18:00</td>
    </tr>
    <tr>
      <td>7:00 p.m.</td>
      <td>19:00</td>
    </tr>
    <tr>
      <td>8:00 p.m.</td>
      <td>20:00</td>
    </tr>
    <tr>
      <td>9:00 p.m.</td>
      <td>21:00</td>
    </tr>
    <tr>
      <td>10:00 p.m.</td>
      <td>22:00</td>
    </tr>
    <tr>
      <td>11:00 p.m.</td>
      <td>23:00</td>
    </tr>
 
 
  </tbody>
</table>
</div>
 
 
<div id="midnav">
<h2 style="font-family:Arial;color:black;background-color: #6699CC;">Language Line Services<br><br>
1-877-633-4007 or Ext 9211</h1>
<p>
When greeted by Interpretalk press 1 for Spanish or 2 for all other languages.
</p>
 
 
<p>
After selecting the language you need, you will be asked the following:<br><br> 
 
Contract Name:<br>
 
CSR's Last Initial, First Name
 
</p>
<p>
Once you have been connected with the caller, please keep in mind to speak<BR> in first person to the interpreter.<br><br>  
Example: "What is your name?"<br>
DO NOT SAY "Ask them what his/her name is."<br>
 
<h3 style="font-family:Arial;color:black;background-color: #6699CC;"> Quality Evaluation Reports<br> Please Click Below</h3>
 
<a href="ecg/other/qareview.pdf"><b> Blank Quality Form</a><br><br>
<a href="ecg/other/optimaqareview.pdf"> Blank Optima Quality Form</a></b><br>
 
<h3 style="font-family:Arial;color:black;background-color: #6699CC;"> Supervisor Callback Form<br> Please Click Below</h3>
 
<a href="ecg/supcallback.html"><b>Supervisor Callback Form<b></a></b><br>
 
<h3 style="font-family:Arial;color:black;background-color: #6699CC;"> Verification of Eligibility<br> Please Click Below</h3>
 
<a href="ecg/eligibilitytest.html"><b>Online Eligibility Form<b></a></b><br>
 
 
</div>
 
 
</div>
 
</div>
 
 
 
 
<div id="content">
 
 
 
 
 
 
 
 
<center>
<h2 style="font-family:Arial;color:black;background-color:#6699CC;">
 
Quick Links
 
</h2><b>
These links will open in a new window.</b><br><br>
 
<body link="#6699CC" alink="#6699CC" vlink="#6699CC"> 
 
<font size="4">
 
 
 
<a href="http://www.bing.com/maps "target="_blank"><img src="ecg\images\bm.jpg"></a> 
 
 
<a href="http://www.usps.com "target="_blank"><img src="ecg\images\usps.jpg"></a> 
 
<a href="http://www.whitepages.com "target="_blank"><img src="ecg\images\wp.jpg"></a> 
 
<a href="http://www.ushospitalfinder.com "target="_blank"><img src="ecg\images\ushf.jpg"></a> 
 
<a href="http://www.yp.com "target="_blank"><img src="ecg\images\yplogo.jpg"></a>
 
<a href="http://www.google.com "target="_blank"><img src="ecg\images\google.bmp"></a>
 
<center>
<h2 style="font-family:Arial;color:black;background-color:#6699CC;">
 
Local Drives
 
</h2><b>
These links will open in a new window.</b><br><br>
 
<body link="#6699CC" alink="#6699CC" vlink="#6699CC"> 
 
<font size="4">
 
<a href="h:\"target="_blank">H: Drive</a> <br><br>
<a href="p:\"target="_blank">P: Drive</a> <br><br>
<a href="P:\Employee Comm\After Hours\All States\"target="_blank">Provider Lists:</a> <br><br>
 
 
<h2 style="font-family:Arial;color:black;background-color:#6699CC;">
 
Quick Trip Notes
 
</h2>
Please feel free to copy and paste the trip notes below.<br>
<br>
 
<p style="font-family:arial,sans-serif;font-size:10px;">
</p>
 
 
 
 
 
 
<textarea rows="81" cols="75" style="background-color:;color:Black;INPUT ID="abc" readonly=true>
Member has no one for gas reimbursement, is able to sign the driver's log, is aware of the 5 day notice, and 24 hour notice to cancel.
 
Caller -     	C:
Subject -     	S:
Response - 	R:
Notify -       	N:
 
 
Member called to confirm.
 
Member called to cancel, due to
 
Denied trip for incomplete information.
 
Denied trip due to lack of notice.
 
Denied trip for non covered service
 
Member is going for 
 
Member is going for a consult with
 
Member is going for oncologist visit.
 
Member is going for neurologist visit.
 
Member is going for nephrologist visit.
 
Member is going for poditrist visit.
 
Member is going for for blood work
 
Member is going for for chemo / radiation treatment.
 
Member is going for day support
 
Member is going for dental follow up.
 
Member is going for a diabetic visit.
 
Member is going for dialysis.
 
Member is going for follow up from er visit.
 
Member is going for follow up from hospital admittance.
 
Member is going for surgical follow up.
 
Member is going for mental health.
 
Member is going for follow up with pcp.
 
Member is going for occupational therapy.
 
Member is going for physical therapy.
 
Member is going for speech therapy.
 
Member is going for a prenatal appointment.
 
Member is going for wound care.
 
Member is going for a barium swallow.
 
Member is going for an orthopedic appointment.
 
Member is going to pharmacy.
 
Member is going to infusion therapy.
 
Member is going for colonoscopy.
 
Member is going for substance abuse.
 
Member has been discharged, and was treated for 
 
 
 
 
 
</textarea>
 
</textarea>
 
 
 
<p>If anyone has any suggestions for information<br>
that should be added to this page,<br>
please send an LCAD email to Management. </p>
 
 
</center>
 
</font>
</body>
</html>

Hugo
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And the issue is... Stating

And the issue is...

Stating "I know it's sloppy..." is going to be half the issue or at least an admission of what might be wrong - you really have to work on the code being less sloppy then you might start to see results from code that makes sense to modern browsers.

Firstly go through and remove all <center> tags, all <br> tags

Then you must validate the markup, most of what I'm seeing above is not sloppy just hugely incorrect, sloppy implies not so good, what you actually have is simply badly mal-formed code.

Validate and fix a few issues then come back to the thread and re-post your code along with nay issues that are now faced.

Before you make your first post it is vital that you READ THE POSTING GUIDELINES!
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Please post ALL your code - both CSS & HTML - in [code] tags
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